Returns and Refunds Policy

At Ivan Voyager, we want you to have confidence in every purchase. Please read our Return and Refund Policy carefully before placing your order.

Returns

We accept returns for defective, damaged, or incorrect items delivered to you. To request a return, you must contact us within 7 days of receiving your order. Returned items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

Certain products such as personal-use items, discounted products, or items marked as “final sale” cannot be returned.

Refunds

As Ivan Voyager operates only on a cash-on-delivery basis, refunds are processed in the form of replacement products or store credit. Cash refunds are not provided. Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.

Exchanges

If you receive a defective or damaged item, we will arrange for a replacement of the same item, subject to availability. If unavailable, store credit will be provided.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service for safe return.

How to Request a Return

To initiate a return, please contact us at [email protected] with your order number, details of the item, and the reason for return. Our support team will guide you through the process.